Gold FAQ's | Artaj Gold

Look through the answers to the most popular questions of our customers. Didn’t find what you needed? Just send us a message, and we will get in touch with you shortly.

Buying and Pricing

How do you determine your pricing?
Our pricing is based on the current market price of gold and other precious metals, as well as the cost of production, overhead expenses, and other factors that impact our business operations. We strive to offer competitive pricing to our customers while maintaining the highest level of quality and service.
Why do I see a different buy price listed on artaj.com compared to the "market" price?
The "market" price refers to the post price of gold on international commodity exchanges. Our buy price takes into account additional costs such as refining, transportation, and other fees that are necessary to bring the product to market.
How long are prices held for and when is the final price of my order confirmed?
Prices are held for a limited time only and are subject to change without notice. The final price of your order will be confirmed at the time of purchase and may be adjusted to reflect any changes in the market price of gold or other precious metals.
Is there a minimum or maximum product count or dollar value when making a purchase?
There is no minimum or maximum product count or dollar value when making a purchase.
Do products come with a Certificate of Authenticity?
Yes, all of our products come with a certificate of authenticity to guarantee their quality and purity.
Will I have to pay any duties?
As a California-based wholesaler, we do not charge any duties on our products. However, we recommend that you check with your local customs office to determine if any additional fees may apply.

General

What delivery options does Artaj Gold & Jewelry offer?
We offer a range of delivery options including standard shipping, express shipping, and same-day delivery in select areas.
Can I pick up my items in person?
Yes, you can arrange to pick up your items in person at our California location.
Do you offer secure storage services?
Yes, we offer secure storage services for our customers who prefer to store their precious metals off-site.
Can I change or cancel my order?
We understand that circumstances may change, and we will do our best to accommodate your needs. However, changes or cancellations may be possible once an order has been processed and shipped with an additional fee. Please contact us as soon as possible if you need to make any changes to your order.

Shipping & Delivery

How will my items be shipped?
Your items will be shipped through a reliable carrier such as UPS, FedEx, or USPS. The carrier used will depend on the shipping destination, shipping method selected, and the size and weight of the package.
Do you charge for shipping?
Shipping charges will depend on the shipping destination, shipping method selected, and the size and weight of the package. Please note that shipping changes will be added to your order total and may vary depending on your location.
Will I need to sign for my package?
Yes, a signature is required upon delivery of your package for security reasons.
Can somebody else receive the package on my behalf?
Yes, you can authorize someone else to receive the package on your behalf by providing their name and contact information to the carrier.
What happens if I am not home to sign for my package?
If you are not available to sign for your package, the carrier will leave a notice with instructions on how to pick up your package or reschedule delivery.
How do I find the Post office if I missed the delivery?
The carrier will provide information on the nearest post office where you can pick up your package if you missed the delivery. You can also track your package online or contact the carrier for assistance.
How long will it take before I receive my product?
Delivery times vary depending on your location, shipping method selected, and the size and weight of the package. We strive to process and ship orders as quickly as possible, and we will provide you with a tracking number, so you can monitor the status of your shipment.
Can I ship to an address other than the one registered to my credit card?
Yes, you can ship to an address other than the one registered to your credit card. However, for security reasons, we may require additional verification before we can process your order.
Is the parcel ship-insured?
Yes, all packages are insured for their full value to protect against loss or damage during transit. If your package is lost or damaged, please contact us immediately, so we can file a claim with the carrier and send a replacement package.

Frequently Asked Questions (FAQs)

Buying and Pricing

The "market" price refers to the post price of gold on international commodity exchanges. Our buy price takes into account additional costs such as refining, transportation, and other fees that are necessary to bring the product to market.

Prices are held for a limited time only and are subject to change without notice. The final price of your order will be confirmed at the time of purchase and may be adjusted to reflect any changes in the market price of gold or other precious metals.

There is no minimum or maximum product count or dollar value when making a purchase.

Yes, all of our products come with a certificate of authenticity to guarantee their quality and purity.

As a California-based wholesaler, we do not charge any duties on our products. However, we recommend that you check with your local customs office to determine if any additional fees may apply.

General

We offer a range of delivery options including standard shipping, express shipping, and same-day delivery in select areas.

Yes, you can arrange to pick up your items in person at our California location.

Yes, we offer secure storage services for our customers who prefer to store their precious metals off-site.

We understand that circumstances may change, and we will do our best to accommodate your needs. However, changes or cancellations may be possible once an order has been processed and shipped with an additional fee. Please contact us as soon as possible if you need to make any changes to your order.

Shipping & Delivery

Your items will be shipped through a reliable carrier such as UPS, FedEx, or USPS. The carrier used will depend on the shipping destination, shipping method selected, and the size and weight of the package.

Shipping charges will depend on the shipping destination, shipping method selected, and the size and weight of the package. Please note that shipping changes will be added to your order total and may vary depending on your location.

Yes, a signature is required upon delivery of your package for security reasons.

Yes, you can authorize someone else to receive the package on your behalf by providing their name and contact information to the carrier.

If you are not available to sign for your package, the carrier will leave a notice with instructions on how to pick up your package or reschedule delivery.

The carrier will provide information on the nearest post office where you can pick up your package if you missed the delivery. You can also track your package online or contact the carrier for assistance.

Delivery times vary depending on your location, shipping method selected, and the size and weight of the package. We strive to process and ship orders as quickly as possible, and we will provide you with a tracking number, so you can monitor the status of your shipment.

Yes, you can ship to an address other than the one registered to your credit card. However, for security reasons, we may require additional verification before we can process your order.

Yes, all packages are insured for their full value to protect against loss or damage during transit. If your package is lost or damaged, please contact us immediately, so we can file a claim with the carrier and send a replacement package.

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