Frequently Asked Questions (FAQs)
Look through the answers to the most popular questions of our customers. Didn’t find what you needed? Just send us a message, and we will get in touch with you shortly.
What is your return and exchange policy?
At Artaj we want all of our customers to be completely satisfied with their purchase. If for any reason you are not satisfied, we are happy to offer returns or exchanges.
Returns:● You may return any items purchased from Artaj for a full refund within 30 days of purchase.● Items must be returned in their original packaging and must be unused and undamaged.● Refunds will be credited to the original payment method.
Exchanges:● You may exchange any item purchased from Artaj for another item within 30 days of purchase.● Items must be returned in their original packaging and must be unused and undamaged.● Shipping charges for the exchanged item will be the responsibility of the customer.
Exceptions:● Customized or personalized items cannot be returned or exchanged.● For health and safety reasons, earrings are final sale and cannot be returned or exchanged.Guarantee
Quality: Artaj guarantees that its jewelry and gold are high quality and free from any defects in material or workmanship.
Authenticity: For jewelry, the business offers a guarantee that the jewelry is authentic and made from the state precious metals and gemstones.
Satisfaction:Artaj provides a 30-day satisfaction guarantee. Customers can return or exchange their purchases within this period if unsatisfied, regardless of the reason.How long does shipping take?
It normally takes 7–21 days based on inventory to ship items.
How long does customization take?
Customization varies; it can take 30 days up to 180 days.
Is it possible to resize a jewel?
Yes, we can resize a jewel into smaller pieces, but only in our Los Angeles, CA office.
Why does my jewelry not weigh the same as the product description?
Our jewelry varies in gram weight depending on the manufacture but just by a couple milligrams if it does.